Refund policy

Return Policy

Due to the nature of our skincare products, we do not accept returns. This policy ensures the safety and integrity of our products for all customers.

Damages and Issues
Please inspect your order upon reception and contact us immediately at heritageglow07@gmail.com if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items
All personal care and beauty products are non-returnable. If you have any questions or concerns about your specific item, please reach out to us before making a purchase.

Exchanges
Since we do not accept returns, we do not offer direct exchanges. If you have an issue with your order, please contact us for assistance.

European Union 14-Day Cooling-Off Period
Due to the hygienic nature of our skincare products, we do not accept returns or cancellations once an order has been processed and shipped, including within the EU cooling-off period.

If you have any concerns regarding your order, please contact us at heritageglow07@gmail.com. We appreciate your understanding and support!